Quality, Flexibility and Reliability

We provide a wide range of services. But we are more than Auto-ID suppliers or repair experts, we’re a team that solves real-world business challenges – so if you don’t see the service you’re looking for





World-class support options to meet your business needs

At SONRA ID Solutions, we understand how important your time and finances are to you. Having hardware or software out of action for any prolonged, or unplanned period costs you money and productivity.

Our support team can offer a range of tailored service and support options. Ranging from extended warranties, replacement units, remote or onsite support there is a package to meet your needs.

All our Support Team members are fully trained on our systems and solutions meaning they can provide a friendly, efficient, and professional service keeping disruption to your business to a minimum.

Raise a support request

Customers need the peace of mind that comes from knowing they can get the technical and software support they need, when they need it.



Once your solution has been installed, it doesn’t stop there. We are available to support you with help in various ways:

Training: We can’t place enough emphasis on training. Usually performed at your site, on your system, we tailor our training sessions to suit the people, such as Operators, Supervisors, and Technicians, to give the relevant users the right degree of product knowledge, allowing them to get the best out of the equipment. Training documentation and certificates can be issued to those attaining the correct level of ability.

Remote Support: Our Support Team is available to you. All requests received are logged for tracking purposes and with the cross-section of experience and skills available in-house many problems can be sorted quickly and efficiently over the phone or via remote support services.

Field Support: There are times when you need the assistance of a Support Team member on-site. A planned visit can be arranged, at your convenience.

Spare Parts: Unfortunately, nothing lasts forever and some components will be wear-parts such as thermal print heads, drive belts, and rollers. It is often recommended to stock some of these parts yourself, however, an extensive stock holding of spare parts is held in our supply chain.